Daraz Play Privacy Policy –
How We Protect Your Data

01 Introduction

This privacy policy explains how daraz play collects, uses, stores, and protects the personal information of players who register and use the daraz play platform. Daraz play is committed to handling your data responsibly and transparently.

By registering an account on daraz play, you acknowledge that you have read and understood this privacy policy. If you do not agree with how daraz play handles personal data as described here, you should not register or continue using the platform.

Daraz play operates as an online gaming platform serving players in Bangladesh. The platform is designed with local players in mind, and our approach to data privacy reflects the expectations of Bangladesh users who want to know their information is handled with care and respect.

02 Data We Collect

Daraz play collects personal data in two main categories: information you provide directly, and information collected automatically when you use the platform.

Information you provide directly:

• Full name as provided during registration on daraz play.
• Email address used to create and manage your account.
• Phone number for account verification and support communication.
• Date of birth, used to verify that you meet the minimum age requirement of 18 years.
• Payment information including mobile banking account details used for deposits and withdrawals on daraz play.
• Identity documents submitted during account verification, such as a national ID card or passport.
• Any messages or information you send to daraz play support.

Information collected automatically:

• IP address and approximate geographic location at the time of login.
• Device type, operating system, and browser version used to access daraz play.
• Session data including login times, pages visited, and time spent on the platform.
• Gameplay data including bets placed, games played, and transaction history on daraz play.
• Cookie data as described in the cookies section of this policy.

03 How We Collect Your Data

Daraz play collects personal data through several channels. Understanding how your data reaches us helps you stay informed about your privacy at every step.

• Registration form: When you sign up on daraz play, you provide your name, email, phone number, and date of birth directly through the registration form.
• Account activity: Every time you log in, place a bet, make a deposit, or request a withdrawal on daraz play, that activity is recorded as part of your account history.
• Verification process: When daraz play requests identity verification, you upload documents directly through the platform. These are stored securely and used only for verification purposes.
• Support interactions: If you contact daraz play support via email or live chat, the content of those conversations is stored to help resolve your issue and improve our service.
• Cookies and tracking: Daraz play uses cookies and similar technologies to collect session and usage data automatically when you browse the platform.
• Device and network data: Your device's IP address, browser type, and operating system are logged automatically each time you connect to daraz play.

04 How We Use Your Data

Daraz play uses the personal data it collects for specific, legitimate purposes. We do not use your data in ways that go beyond what is described in this privacy policy.

• To create and manage your daraz play account and verify your identity.
• To process deposits and withdrawals through approved local payment channels.
• To verify that you meet the minimum age requirement of 18 years before allowing access to real-money games.
• To detect and prevent fraud, money laundering, and other prohibited activities on the daraz play platform.
• To provide customer support and respond to your enquiries.
• To send you account-related notifications such as transaction confirmations, security alerts, and policy updates.
• To monitor gameplay patterns as part of daraz play's responsible gaming programme.
• To improve the daraz play platform based on aggregated, anonymised usage data.
• To comply with applicable legal and regulatory obligations.

05 Data Sharing

Daraz play does not sell your personal data. We do not share your information with advertisers or data brokers. However, there are limited circumstances in which daraz play may share your data with third parties:

• Payment processors: Daraz play shares the minimum necessary payment information with local payment service providers to process your deposits and withdrawals. These providers are contractually bound to handle your data securely.
• Identity verification services: When you submit identity documents, daraz play may use a third-party verification service to confirm their authenticity. Your documents are not retained by these services beyond the verification process.
• Legal and regulatory authorities: Daraz play will disclose personal data to law enforcement or regulatory bodies if required to do so by applicable law, a court order, or a legitimate regulatory request.
• Fraud prevention: In cases of suspected fraud or money laundering, daraz play may share relevant account data with fraud prevention agencies or financial intelligence units.
• Platform infrastructure providers: Daraz play uses trusted hosting and infrastructure providers to operate the platform. These providers may process data on our behalf but are not permitted to use it for their own purposes.

06 Data Retention

Daraz play retains your personal data for as long as your account is active and for a reasonable period after account closure, as required by applicable legal and regulatory obligations.

• Account registration data is retained for the duration of your account and for a minimum of five years after account closure, in line with standard financial record-keeping requirements.
• Transaction records including deposits, withdrawals, and bet history are retained for a minimum of five years.
• Identity verification documents are retained for the period required by applicable anti-money laundering regulations.
• Support communications are retained for up to two years after the conversation is closed.
• Session and device data is retained for up to 12 months for security and fraud prevention purposes.

When data is no longer required, daraz play deletes or anonymises it in a secure manner. If you request deletion of your account data, daraz play will action this request subject to any legal retention obligations that may apply.

07 Security Measures

Daraz play implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse.

• All data transmitted between your device and daraz play is encrypted using TLS (Transport Layer Security).
• Personal data stored on daraz play servers is encrypted at rest using industry-standard encryption protocols.
• Access to personal data within daraz play is restricted to staff who need it to perform their job functions. All staff with data access are subject to confidentiality obligations.
• Daraz play conducts regular security reviews and vulnerability assessments of its platform infrastructure.
• Player accounts are protected by password hashing. Daraz play does not store passwords in plain text.
• Suspicious login activity triggers automated security alerts and may result in temporary account restrictions pending verification.

08 Cookies

Daraz play uses cookies — small text files stored on your device — to keep the platform running smoothly and to improve your experience as a player.

Daraz play does not use third-party advertising cookies. You can manage cookie settings through your browser. Note that disabling certain cookies may affect the functionality of your daraz play account, including the ability to stay logged in.

09 Your Rights

As a daraz play player, you have the following rights in relation to your personal data. To exercise any of these rights, contact daraz play support with your request.

• Right of access: You can request a copy of the personal data daraz play holds about you at any time.
• Right to correction: If any of your personal data held by daraz play is inaccurate or out of date, you can request that it be corrected.
• Right to deletion: You can request that daraz play delete your personal data. This right is subject to any legal retention obligations that may prevent immediate deletion.
• Right to restrict processing: In certain circumstances, you can ask daraz play to limit how your data is used while a dispute or review is ongoing.
• Right to withdraw consent: Where daraz play processes your data based on your consent — such as for marketing communications — you can withdraw that consent at any time.
• Right to complain: If you believe daraz play has not handled your personal data appropriately, you have the right to raise a complaint with the relevant data protection authority.

Daraz play will respond to all data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing a request to ensure your data is not disclosed to an unauthorised person.

10 Minors

Daraz play is strictly an adult platform. The minimum age to register and play on daraz play is 18 years. Daraz play does not knowingly collect personal data from anyone under the age of 18.

If daraz play discovers that a player under the age of 18 has registered an account, that account will be closed immediately, all data associated with it will be deleted, and any deposits made will be returned to the payment source used.

11 Changes to This Policy

Daraz play may update this privacy policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to our data practices. When we make changes, the updated policy will be published on this page with a revised effective date.

For significant changes that affect how your data is used, daraz play will notify registered players by email where possible. We recommend checking this page periodically so you are always aware of the current privacy practices that apply to your daraz play account.

Continued use of daraz play after an updated privacy policy has been published constitutes your acceptance of the revised terms.

12 Contact Us

If you have any questions about this privacy policy, want to exercise your data rights, or have a concern about how daraz play handles your personal information, please get in touch with our support team.

• Email: [email protected]
• Live chat: available from within your daraz play account after login
• FAQ: visit the FAQ page for answers to common questions

Daraz play takes all privacy-related enquiries seriously and aims to respond promptly. For data rights requests, please include your registered email address and a clear description of your request so we can process it efficiently.